Courtesy Call Report

Empower your frontline with the Courtesy Call module, enabling them to effortlessly log and escalate guest issues and requests to the appropriate teams for swift resolution with a single click. By providing instant access to a guest's history of problems, you can proactively address concerns and ensure rapid service recovery, turning potential dissatisfaction into lasting positive experiences.

Stay connected with arriving, in-house, and departing guests, leveraging seamless integration with Glitch Report and Guest Request to gain a comprehensive, 360-degree view of each guest during feedback calls.

Guest Insights: Conduct calls to arriving, in-house, or departing guests with all relevant complaints and requests readily available in one intuitive application.

Integrated Action Management: Seamlessly convert feedback into action. Create Glitch Report or Guest Request tasks directly from the call interface with a single click.

Optimized Follow-Up: Never miss an opportunity to connect. Flag non-answered calls for later follow-up and categorize guest feedback (positive/negative) for targeted team action.

Performance Visibility: Gain valuable insights into call effectiveness with statistics tracking successful calls, positive feedback received, and issues raised, allowing for continuous improvement in guest relations.